Testimonials

Testimonials

In June 2017 we launched our new website.  We have made the decision to only place new testimonials on this new website.  We encourage our customers to use the testimonial form (located under the testimonials menu on top of the website) to submit fresh new testimonials to be placed on this page.

All testimonials here have been received no earlier than June 15, 2017.

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Paula Lasseter
Operations Assistant
September 19, 2017
Professional Service

I received such great and professional service from this company. I have used them several times in the last few years and I have always received great customer service. Jack and Neil are wonderful to work with and are so very helpful. I have had to purchase items for several different events over the last few years and the personal touch I received with Jack and Neil are unsurpassed. Thank you for all you have done and I will be back!

LEO Custom ID System Child ID Card

Click Here to read article 165455577

Billy Rudd, Fort Worth police crime prevention specialist, agrees that it’s smart to have a child safety kit, including information that will help identify a child.

“It’s better to have it and not need it than to need it and not have it,” he said.

Rudd, the Fort Worth police crime prevention specialist, said the department annually processes ID kits for about 6,500 children. Specialists attend events, such as school carnivals, church fall festivals, community safety fairs and special events at area businesses and apartment communities, all over the city.

He’s had parents come up to him at fairs who have had ID kits made in previous years and tell him how glad they were to have the wallet-sized card with them. In one instance, the parents said their child got lost in Walmart, the parents showed the card to store security, and the child was quickly located.

Fort Worth police provide the LEO Custom ID System Card with two wallet-sized cards with the photo, vital statistics, and thumb print, along with a larger card with all 10 prints, according to Officer Gezim Pollozani, a police spokesman.

Heather Stauffer, a Fort Worth mom with a 12-year-old daughter and a 9-year-old son: “There’s so many children that are taken, and trying to get all these things together in that moment of panic is hard. I’ve got it. I hope I never need to use it, but I’ve got it if I need it.”

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Sgt Tim Hosterman
Dublin Police Dept
August 4, 2017
Outstanding Service

I have used McGruff Stuff for several orders and have received very professional service. Every product I have purchased has been exactly what I asked for and done to my expectations. I could not be happier with the products or customer service.

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Kelly
Police Agency
July 19, 2017
Great customer service and easy to work with!!

I cannot thank you enough for all of your efforts!! It was a pleasure to work with you and your company. Thank you for working quickly to ensure that our department received the McGruff costume in a timely fashion for our National Night Out. It will be an excellent addition for all of our other school and town events! Again, it has been absolutely wonderful working you and all of your hard work did not go unnoticed!

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Eartha Pitre, M.A.
Fort Worth Police Dept Crime Prevention Specialist - Central Division
July 18, 2017
Quality Customer Service Ethic

My department has been a customer of Neil Arfmann and McGruff Stuff products since 2005. More specifically, over those years, we have purchased 19 LEO Custom ID Systems. Whether I am working on one of the older systems or a more current one, I have been able to call Neil anytime of the day or weekend when I need help with setup or working out a kink due to operator error. On at least two separate occasion Neil has stayed on the phone with me during an event, over 30 minutes until the issue is solved.
Furthermore, we touch base within a few days for additional customer support as needed. Good customer service is will keep me and my department doing business with Neil Arfmann, McGruff Stuff and his LEO Custom Id System.

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Sharon Daly
City of Pittsburgh
July 12, 2017
Great customer service

We recently made a purchase for a new McGruff Costume. I frequently spoke with a representative from your company. His name is Neil. I feel it is appropriate to express to you the level of satisfaction Neil has given me throughout this process. He was very professional and polite. I called, and he promptly called me back several times and helped me with everything.

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Dan F.
Planner
June 26, 2017
Thank you

I appreciate your dedication to customer service & customer satisfaction. You are a professional business person.

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John N.
Captain
June 26, 2017
Thank you!

On Wednesday, May 10, 2017, at approximately 1030, I spoke with Neil Arfmann. Neil was very patient and helpful in assisting me to establish an account with your company. As a result, we ended the call with items being ordered and additional items to be ordered in the near future. I know everyone has a very busy schedule, but I wanted to just take the time to commend Neil on his awesome customer service and prompt response. I hope you have a great day and feel free to contact me if you have any questions.

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