Testimonials

Testimonials

In June 2017 we launched our new website.  We have made the decision to only place new testimonials on this new website.  We encourage our customers to use the testimonial form (located under the testimonials menu on top of the website) to submit fresh new testimonials to be placed on this page.

All testimonials here have been received no earlier than June 15, 2017.

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Kelly
Police Agency
Great customer service and easy to work with!!

I cannot thank you enough for all of your efforts!! It was a pleasure to work with you and your company. Thank you for working quickly to ensure that our department received the McGruff costume in a timely fashion for our National Night Out. It will be an excellent addition for all of our other school and town events! Again, it has been absolutely wonderful working you and all of your hard work did not go unnoticed!

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Eartha Pitre, M.A.
Fort Worth Police Dept Crime Prevention Specialist - Central Division
Quality Customer Service Ethic

My department has been a customer of Neil Arfmann and McGruff Stuff products since 2005. More specifically, over those years, we have purchased 19 LEO Custom ID Systems. Whether I am working on one of the older systems or a more current one, I have been able to call Neil anytime of the day or weekend when I need help with setup or working out a kink due to operator error. On at least two separate occasion Neil has stayed on the phone with me during an event, over 30 minutes until the issue is (...)

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Sharon Daly
City of Pittsburgh
Great customer service

We recently made a purchase for a new McGruff Costume. I frequently spoke with a representative from your company. His name is Neil. I feel it is appropriate to express to you the level of satisfaction Neil has given me throughout this process. He was very professional and polite. I called, and he promptly called me back several times and helped me with everything.

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Dan F.
Planner
Thank you

I appreciate your dedication to customer service & customer satisfaction. You are a professional business person.

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John N.
Captain
Thank you!

On Wednesday, May 10, 2017, at approximately 1030, I spoke with Neil Arfmann. Neil was very patient and helpful in assisting me to establish an account with your company. As a result, we ended the call with items being ordered and additional items to be ordered in the near future. I know everyone has a very busy schedule, but I wanted to just take the time to commend Neil on his awesome customer service and prompt response. I hope you have a great day and feel free to contact me if you have any (...)

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